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Terms and Conditions

We appreciate you using our services. These Terms of Use ("Terms") are an agreement between you and Platform Technologies LLC, the company that owns and operates Platform Technologies ("you," "your," "yours"), that governs the relationship created by your use of ("Site"), our application ClinicPro ("Application"), and the services provided by Platform Technologies therein. All users of the site, including without limitation browsers, vendors, customers, providers, and/or content producers ("Users"), are subject to these Terms. You are aware that if you violate these Terms or at Platform Technologies's sole discretion, we or any of our affiliates may restrict or terminate your usage of the online services. You acknowledge that you have read, understand, and agree to be bound by these Terms as well as any additional available guidelines, policies, or rules that are applicable to the Site and Application, including, without limitation, the Platform Technologies Privacy Policy, which is incorporated by reference into these Terms, by accessing or using any part of the Site or Application. Do not access or use the site if you do not agree to be bound by these terms and to comply with all applicable laws, guidelines, and policies.


1.1 OVERVIEW Our Services may contain text, data, graphics, photos, or other content (collectively, "Content") that has been produced by us or by other parties, such as our partners and health care providers, such as doctors, hospitals, polyclinics, laboratories, scan centres, and pharmacies.

1.2 OUR SERVICES Among our offerings are this website and an app that lets users schedule physical consultations with healthcare providers like clinics, hospitals, or diagnostic labs. The "services" are our public and protected services taken as a whole. To put it another way, our services are just meant to assist you in finding and scheduling an appointment with a provider. You understand that certain services are offered under different names. Additionally, you agree that the services might be provided by independent providers or (i) a few subsidiaries and affiliates of Platform Technologies.

1.2.1 Public Services We provide access to some of our services without requiring users to register or create passwords. You may use these for personal, non-commercial purposes as long as you abide by these terms, and we refer to them as "public services." These services comprise directories ("directories") for branches of laboratories and scan centres, medical consultants, and physicians as a whole ("providers"). We offer the directories for your convenience. Only providers who use our services and who voluntarily choose to participate in the directories are listed in the directories. The inclusion of a provider in the directories does not imply endorsement of the provider's offerings or a guarantee of the provider's credentials. While we make a reasonable effort to provide you with accurate content and because all information is relayed as submitted by the Providers, we cannot guarantee, represent, or warrant, either explicitly or implicitly, the accuracy of any information regarding professional qualifications, expertise, work quality, price or cost information, insurance, or any other content made available through the services. We will never be held responsible for any choices you make or actions you take as a result of reading such content. No one listed or available through the services is endorsed or recommended by us in any way. While reservations can be made through our website, we are unable to guarantee the availability of the specific provider or account cancellations.
1.2.2 Protected Services A few of our services have security features in place to ensure the privacy, accuracy, and accessibility of sensitive data that users keep and share through our services. We refer to such services as "protected services," and one such precaution is the requirement that each user be properly verified by means of authorization ("credentials"), including, without limitation, unique identifiers, usernames, passwords, and the like. You need to provide some personal information in order to get credentials. You must identify and provide information about each principal if you are registering for a protected service or accessing or using, or attempting to access or use, a protected service on behalf of, or for the benefit of, someone other than yourself, such as a member of your family (each, a "principal"). Section 6 highlights additional terms and conditions relating to user registration. All of these protected services, such as collecting your medical data and test results from providers including laboratories, scan facilities, and doctors' accounts, contribute to the creation of your individual medical record (the "Medical Record"). We hereby guarantee that this data is entirely private and secure. The information belongs to you, and by selecting "I agree," you grant the Providers permission to deliver it to you through your personal account on the Site. You might consent to sending a copy of this information to the supplier doctor through our services in order to assist you in creating your own electronic medical record. This information will be protected and kept private and cannot be disclosed to outside parties. For the purpose of creating your medical record at the clinic, the supplier doctor will maintain it under your name on his account. If you do not want your data to be kept in a medical record, you can email Platform Technologies a request stating your objection to sharing, and Platform Technologies will abide by your request.
1.3 CONTENT You can access reviews and other forums through our services, where different users can contribute knowledge, viewpoints, ratings, and other content. We typically don't pre-screen or keep an eye on uploaded content, which can just be a user's viewpoint. Additionally, our services may contain survey responses, ratings, or user testimonials ("evaluations") that may support, recommend, criticise, analyse, or otherwise describe the providers and the type or calibre of the services that the user has received. Such evaluations are anecdotal, first-person descriptions of specific users and are neither the opinion of the provider nor the result of medical research. You should be aware that the opinions expressed within are those of the individuals who supply them; they do not, in any way, represent or imply Platform Technologies's endorsement or recommendation of the subject matter. As a result, Platform Technologies disclaims all responsibility for the posted evaluations. Additionally, keep in mind that evaluations are not believed to be accurate or fault-free and are vulnerable to biases and inaccuracies that are typical of first-person anecdotes. You may only use the content you gain or receive from Platform Technologies, its agents, contractors, associates, sponsors, partners, advertisers, licensors, or other third parties through the Services for informational, appointment-setting, and remuneration purposes. None of the information should be construed as medical advice; it is only for informational purposes. The material provided on the website is not intended to replace professional medical advice from licenced healthcare providers. You take full responsibility for any risks you take if you depend on any content, including reviews. We strongly advise you to independently confirm any relevant content with other sources, such as the office of the healthcare provider, specialty-specific medical associations, your state medical boards, and the proper licencing or certification agencies, to confirm any listed credentials and education.


2.1 The confidentiality of your health information is one of the most crucial aspects of our partnership with you, according to Platform Technologies and its affiliates. We take extremely seriously our responsibility to protect the privacy of your medical information. Your protected health information must be kept private and secure, as required by law. If there is a breach that might have jeopardised the security or privacy of your information, we'll notify you right away. Your information will not be used or shared in any way not explicitly stated here. The data is yours, and you can share it through our site whenever you need to.
2.2 You consent to the extra precautions listed below in order to better secure the privacy, availability, and integrity of the information stored and shared on Platform Technologies, as well as the stability of our services. As a result, you promise that you won't and won't even try to:
• Use our services, or any information or files accessed through them, in a way that contravenes any law or regulation in force or infringes upon the rights of any person or organisation;
• Sell, transfer, or utilise any information found in our services for marketing purposes, including but not limited to sending or assisting in the sending of SPAM or unsolicited emails;
• Test, probe, or scan for vulnerabilities in our services, in the network or system that supports our services, or get beyond any security or authentication procedures;
• disable, defeat, avoid, remove, deactivate, or in any other way get around any technical safeguards we've put in place to maintain the stability of our services or the privacy, integrity, or accessibility to any data, information, content, or hosting that is housed or hosted on our services;
• Add any software, code, or other component to our Services that in any way (i) enables unauthorised access to our systems or any software, hardware, files, or data stored on them (ii) disables, damages, or otherwise adversely affects the operation of our systems or any software, hardware, files, or data stored on them (iii), or (iii) burdens or otherwise obstructs our Services' proper operation;
• decompile, reverse-engineer, or disassemble our services;
• collect, gather, index, or publish any part of our services, unless you're a public search engine offering public search services;
• Disable or get around our API usage protections, such as protections intended to limit the kind or quantity of data you are allowed to extract from our services or the frequency with which you may access such data; or use our API in ways not specified in our API documentation;
• Eliminate any copyright, trademark, and other intellectual rights notices from our services and/or their content; or• Take part in any activity that isn't specifically permitted by these terms.
Our Privacy Policy contains additional details about our privacy practises.


3.1 Collection of Payments
3.1.1 You have two options for payment: (i) cash in the provider's office when the consultation takes place, or (ii) online through our site or application. You expressly agree to abide by the payment conditions of any third-party suppliers whose money we collect on their behalf. We will include any inclusive taxes as appropriate. At this time, digital wallets, Fawry, and credit and debit cards are all acceptable forms of payment. You recognise that you are liable for any sums wedded to your account and undertake to make all such payments on time. Depending on the service, we may obtain payment before or following the provision of the service.
3.1.2 We reserve the right, in our sole discretion, to create, modify, or delete any charges. We might additionally provide discounts or promotions that change the price charged, but only in accordance with their terms and conditions.
3.2 Refund Procedures
3.2.1 You agree that any charges you pay are final and non-refundable unless Platform Technologies decides otherwise.
3.2.2 If necessary, the refund will be sent using the same payment method.
3.2.3 Platform Technologies reserves the right, in its sole discretion, to return any sums to users' accounts for use with other services.
3.2.4 If the user is dissatisfied with the medical service received, refunds are not possible.
3.2.5 A user is qualified for a complete refund if: The user cancelled the appointment before the scheduled time; The appointment for which the user had paid the provider was cancelled or the provider failed to appear;


4.1 You are required to abide by these Terms, any policies mentioned on the Site, and any laws, rules, licences, and restrictions that Platform Technologies has approved.


5.1 You are hereby granted limited, revocable, non-exclusive permission to access and make normal use of the Services, Content, and items on the Site, subject to these Terms. Without the express written consent of the relevant third party, you are not allowed to use any of their intellectual property.
5.2 Aside from what is clearly stated in these Terms, Platform Technologies will continue to be the owner of all intellectual property rights, and you are not permitted to acquire any rights therein through these Terms or any other means. Except as expressly provided in these Terms, you will not be allowed to use, copy, display, perform, distribute, have distributed, transmit, or create derivative works from any materials or content made available on the Site other than as may be logically required to use the Services for that purpose.


6.1 Accessing the site is free and requires no registration. You must register with Platform Technologies and create a "User Account" through the online registration process on the Site in order to use some features of the Services. Your account grants you access to the services and features that we may, at any time and in our sole discretion, build and maintain. You are required to give Platform Technologies accurate and comprehensive registration information while setting up an account, as indicated by the registration form. If any of this information changes, you are required to tell Platform Technologies right away. You won't be able to access the desired information through the site if you don't supply or update this information. Additionally, Platform Technologies reserves the right to revoke your access to or use of the services.
6.2 You are required to formally accept these terms in order to create an account. You additionally understand that in order to access our services, you must be older than 18 and that we are not responsible for your use of them if you are younger than 18.
6.3 In order to access your user account, you must select a password, which you are required to keep secret at all times. You further comprehend that any activities or acts taken by unauthorised third parties using your user account will be your responsibility. If you firmly believe your account has been hacked, you must let us know. Under no circumstances should you divulge your password, especially if the requester identifies themselves as a Platform Technologies representative. Your user account may not be authorised, assigned, or transferred to a third party. You are aware that failing to enter your password twice in a row will prevent you from accessing your account.
6.4 By accessing and using our services, you agree that, in lieu of postal mail, we may send you service-related, feature-related, or special offer notices through email, including any notices required by law.


7.1 We disclaim all liability for any inaccuracies, omissions, or delays in the information provided on this site. The content on this website is provided for informational purposes only and should not be relied upon or used as the only basis for choices without consulting primary, more reliable, complete, or up-to-date sources of data. Your use of the information on this website is at your own risk.
Historical data might be present on this website. Information that is historical is unavoidably out of date and is only offered for your reference. Although we reserve the right to change the information on this site at any time, we are under no obligation to do so. You acknowledge that it is your duty to keep track of updates to our website.


8.1 You might have access to third-party tools that we don't manage, have any control over, or have any input into.
8.2 You understand and recognise that we provide these tools "as is" and "as available" without any guarantees, assurances, or terms of any sort. We also do not endorse these tools in any way. We won't be held responsible for anything related to or resulting from your use of optional third-party tools.
8.3 You should make sure you are familiar with and agree to the conditions under which any optional tools provided by the appropriate third-party provider(s) are given before using any optional tools made available through the site.
8.4 In the future, we might also introduce new tools and materials, as well as services or features on the website. These Terms of Service will also apply to such new features and/or services.


9.1 Materials from third parties may be present in some of the content, goods, and services made available through our website. Links to third-party websites may be found on this website.
9.2 Third-party websites not connected to us We disclaim all liability and responsibility for any errors or omissions in the content or accuracy of any third-party materials or websites, as well as for any other third-party materials, goods, or services.
9.3 We disclaim all responsibility for any injury or damages resulting from the use of any third-party websites' services, resources, material, or other transactions. Before you enter into any transaction, please carefully research the third party's rules and practises to ensure that you are familiar with them. Any issues, claims, worries, or inquiries regarding items from third parties should be addressed to the third party.

10- Comments, suggestions, and other submissions from users

10.1 You understand and agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us, whether in response to one of our specific submission guidelines, like contest entries, or if you send us unsolicited ideas, suggestions, plans, or other materials (collectively, "comments"). We are not and never will be obligated to (1) keep any comments private; (2) compensate for any remarks; or (3) reply to any comments.
10.2 We may monitor, edit, or remove information that, in our sole judgement, is offensive, threatening, defamatory, libellous, pornographic, obscene, or otherwise objectionable, or that infringes any party's intellectual property or these Terms of Use, but we are not required to do so.
10.3 You guarantee that the rights of any third party, including copyright, trademark, privacy, personality, and other personal or proprietary rights, will not be violated by your remarks. You further agree that your comments won't contain any defamatory, illegal, threatening, or otherwise objectionable content, as well as any malware that could in any way impair the functionality of the service or any website connected to it. You aren't allowed to impersonate someone else, use a bogus email address, or otherwise mislead us or other people about the source of any remarks. You alone are accountable for the truthfulness of any remarks you make. Regarding any remarks made by you or any other party, we disclaim all liability.


11.1 Occasionally, there may be information on our site that is inaccurate, incomplete, or missing important details, such as information about a product's availability, shipping costs, delivery time, or price. We reserve the right to change or update information or cancel purchases if any information in the service or on any affiliated website is inaccurate at any time without prior notice. We also reserve the right to remedy any mistakes, inaccuracies, or omissions.f any third party, including copyright, trademark, privacy, personality, and other personal or proprietary rights, will not be violated by your remarks. You further agree that your comments won't contain any defamatory, illegal, threatening, or otherwise objectionable content, as well as any malware that could in any way impair the functionality of the service or any website connected to it. You aren't allowed to impersonate someone else, use a bogus email address, or otherwise mislead us or other people about the source of any remarks. You alone are accountable for the truthfulness of any remarks you make. Regarding any remarks made by you or any other party, we disclaim all liability.


12.1 In addition to other prohibitions as set forth in these Terms, you are prohibited from using the site, our application, or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. For breaching any of the banned uses, we retain the right to stop you from using the service or any connected website.


13.1 We make no promises or warranties regarding the continuity, timeliness, security, or error-free operation of our service. While we make every effort to ensure that our providers have the necessary licences in the applicable jurisdictions, we cannot always guarantee that our content is error-free, comprehensive, accurate, or up-to-date.
13.2 We do not guarantee the accuracy or dependability of any outcomes that may be attained via the use of the service.
13.3 You acknowledge that we reserve the right to discontinue the service at any time and without prior notice, either permanently or temporarily.
13.4 You expressly acknowledge that the service is used—or not used—at your exclusive risk. Except as otherwise expressly stated by us, the service and all products and services delivered to you through the service are provided "as is" and "as available" for your use, free from any express or implied representation, warranty, or condition, including without limitation any implied warranty or condition of merchantability, merchantable quality, fitness for a particular purpose, durability, title, or non-infringement.
13.5 Under no circumstances shall we, our officers, directors, employees, affiliates, agents, contractors, interns, suppliers, providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any other similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise.
13.6 Platform Technologies will not be held responsible for any damages you sustain, including but not limited to direct, indirect, special, consequential, punitive, or incidental damages, as a result of or related to any of the following actions taken by providers:
• the absence of appropriate bedside manners;
• Conduct that is unprofessional, unethical, or dishonourable;
• an incorrect or delayed medical condition diagnosis;
• ineffective care, inadequate care, or no care at all;
• negligence or malpractice in medicine;


14.1 Both the laws, rules, and regulations that apply to the Internet are constantly evolving. In light of this, Platform Technologies maintains the right to alter these terms at any moment. Any new or updated terms of these terms that may be placed on the site are accepted by you if you continue to use the site. The date these Terms were last updated will be listed at the top of this page along with the changed Terms.


15.1 The laws of the Arab Republic of Egypt shall govern and be followed in the interpretation of all lawsuits and procedures related to these terms. You further expressly and unreservedly consent to the sole jurisdiction of the courts located in Cairo, Egypt, and waive any objections to the choice of venue or improper forum.


16.1 You are aware that failing to comply with these Terms may result in Platform Technologies or one of its affiliates deactivating your account or terminating your use of the Site or Application at their discretion or at your request.
16.2 We may freely transfer these Terms as part of a merger, asset purchase, or asset sale, as well as by operation of law and for any other cause.
16.3 If any provision of these Terms is found to be invalid, illegal, or otherwise unenforceable, the remaining portions of the provision will still be enforceable to the fullest extent permitted by law; the invalid or unenforceable portion will be deemed to be severed from these Terms of Service.
16.4 A right or provision of these terms shall not be deemed to have been waived by our failure to exercise or enforce that right or provision.
16.5 These Terms supersede all prior communications, representations, or understandings, whether oral or written, regarding the subject matter, and together with the End User Agreement and Privacy Policy, constitute the entire agreement between you and Platform Technologies with regard to any services we provide.

17-Terms and Conditions of the Platform Technologies Care Loyalty Programme

We appreciate you utilising the Platform Technologies E-Commerce "Platform Technologies" and "Platform Technologies Care" services. Between Platform Technologies and the user, these terms and conditions are regarded as a binding contract. Any references to "terms" include not only these terms and conditions but also any other terms, policies, procedures, or rules that Platform Technologies may establish or specify. The user's comprehension and acceptance of the terms and conditions are demonstrated by their review. In its business registry, Platform Technologies E-Commerce lists "the management of pharmacies" as one of its activities. The company was created in conformity with Egyptian Investment Law No. 159 of 1989 and its revisions.
Every time the words "pharmacy," "Platform Technologies pharmacy," or "pharmacies" are used, they refer to all pharmacies run by Platform Technologies E-Commerce and listed in Platform Technologies's business registration. These terms and conditions are subject to change from time to time at Platform Technologies's sole discretion. Customers of Platform Technologies can earn and redeem Platform Technologies points with each purchase they make at the pharmacy through the loyalty programme Platform Technologies Care, which offers incentives to Platform Technologies customers. When a customer's order is successfully delivered by Platform Technologies Pharmacy, points are applied to their account.
Customers can choose Platform Technologies Points as a payment method at the pharmacy checkout when placing an order to redeem their points.
By accessing the loyalty profile after logging into your account on the Platform Technologies mobile app, you may examine your loyalty points and transactions.
After the order's delivery date, the order points are valid for 12 months. With the Platform Technologies Care Programme, you can accrue a minimum of 1 point for each EGP you spend. Additionally, you can begin using your points to pay for pharmacy orders, with a maximum redemption value of 20% of the total bill. Please be aware that Platform Technologies points cannot be used to pay for orders that have a discount code or insurance applied.
Users are not permitted to ask for any kind of compensation should this programme be stopped by Platform Technologies, which has the right to do so in its sole discretion at any moment after alerting users. Without Platform Technologies's prior written authorization, the user may not assign all or a portion of his rights or responsibilities under this agreement to any third person.
Any account that uses unethical methods to acquire points may have its access to Platform Technologies suspended. Any disagreement resulting from the execution of some or all of the terms of this agreement may be reviewed by the Egyptian courts.
17.1 Terms and Conditions for Platform Technologies Move and Earn with every purchase made on the pharmacy, Platform Technologies clients can earn and redeem Platform Technologies points as part of the programme Platform Technologies Move & Earn. After getting the user's permission to use his smartphone to track his steps, points are added to the customer's account.
Every 5000 steps monitored every day will earn the user 600 points; however, the points lose their value after 30 days.
Customers can choose Platform Technologies Points as a payment method at the pharmacy checkout when placing an order to redeem their points.
By logging into your account on the Platform Technologies mobile app and visiting your profile, you may view your points.
Please be aware that Platform Technologies points cannot be used to pay for orders that have a discount code or insurance applied.
Only 20% of the order's value may be redeemed using points. Users are not permitted to ask for any kind of compensation should this programme be stopped by Platform Technologies, which has the right to do so in its sole discretion at any moment after alerting users.
Without Platform Technologies's prior written authorization, the user may not assign all or a portion of his rights or responsibilities under this agreement to any third person.
Any account that uses unethical methods to acquire points may have its access to Platform Technologies suspended.
Any disagreement resulting from the execution of some or all of the terms of this agreement may be reviewed by the Egyptian courts.

18-Terms and Conditions for Online Payment at Platform Technologies

You and Platform Technologies are parties to a contract that is created by the online payment terms. Read them carefully, please. Although you have the option to agree or reject the Terms as stated at the bottom of this page, you must click "I Accept" if you want to use the Services to make a payment. The following conditions apply to any Platform Technologies invoice payments made online with credit cards:
The following cards are accepted by Platform Technologies:
Use MasterCard
• Visa
You promise that:
• You are at least 18 years old.
• You are able to and will fulfil your duties under these terms and have the legal right to accept the online payment terms.
• You are the authorised user of the credit card being used in conjunction with the services, or the credit card is issued in your name.
• You are responsible for paying all fees associated with using the services to the credit card company.
• The data you provided is accurate and genuine.
Money will be taken from your credit card in EGP after you submit the online payment form. Every payment is deducted from Platform Technologies. The updating of your payment in Platform Technologies's records may take longer than expected due to the way transactions are processed by external banking websites. Credit card transactions are safe.
Payfort will handle the payment processing immediately.
• When sent over the Internet, credit card numbers are highly encrypted for security.
Your payment card information is not stored in any way by Platform Technologies.
• If your payment was successful, you will get a confirmation notice.
• You will be informed if your payment is unsuccessful. Because Platform Technologies won't know the reason a payment failed, you should get information from your credit card company.
• If your payment is declined, kindly pay your invoice using one of the additional options listed on your invoice. To ensure continued access to Platform Technologies services and online resources, kindly organise an alternate payment method as soon as possible.
Your payment information will be confirmed by Platform Technologies by SMS.
• The refund process must be completed in a reasonable amount of time, but banks may cause delays.
By utilising Platform Technologies's online credit card facilities, you agree and accept that the service provider may use your personal information for the sole purpose of providing and managing the online payment. Every person who views our website is treated with respect for their privacy. In order to prevent the loss, misuse, and alteration of the information under our control, Platform Technologies websites have security measures in place. The terms and conditions for using a credit card to pay on Platform Technologies's website are always subject to modification. The exact terms and conditions that were in effect at the time of each transaction shall apply to each transaction.